CUSTOMER PORTAL
Customers track their own bookings, on your website.
Give customers a simple way to check their bookings without contacting your team. On your public booking website, they can create an account, follow booking requests and see upcoming or past rentals. Your staff can spend less time answering status questions and more time running the business.
WHAT THIS GETS YOU
Customers see requested, upcoming, active and past bookings
Check rental dates, duration and booking status without calling your team
Create an account on your public booking website
Request cancellation on vehicle bookings, where that is enabled
This is renter self-service, not the staff customer records
One account, every booking on that website.
A customer wants to know whether their rental request has been accepted or when their next booking starts. Instead of sending a message, they can sign in to your website and check. After verifying their email, customers can see Requested, Active, Upcoming and Past bookings, with dates, duration and status in one place.
- Customer account with email verification
- Requested, Active, Upcoming and Past
- Booking dates, duration and status at a glance
From the public website into a customer account.
Customers can create an account directly on your public booking website and return whenever they want to check their bookings. The portal is their personal booking view, while your team manages customer records and rental operations inside Kasura. These are separate experiences, built for different needs.
- Create account and sign in on the public site
- Self-service after a request or booking is made
- Authorized staff manage customer profiles across your business account
Learn more: Public booking website · Customer records for staff · Booking management
Self-service where it exists today.
Customers can check their bookings whenever they need to. For eligible vehicle bookings, they can also request a cancellation from the booking details. Accommodation booking changes still need to go through your team. The portal does not process payments, provide customer messaging or perform identity verification.
- Vehicle booking cancellation requests
- Accommodation changes handled by your team for now
- Web portal on your public booking website
Learn more: How assets appear publicly · What Kasura does not do
WORKS FOR
Available on both vehicle and accommodation booking websites. Self-service cancellation requests are currently supported for vehicle bookings only.
Need the parent capability for publishing and managing that website? See Public Booking Website
Fewer status questions. More time for your customers.
Start free for 14 days. No card required.