CUSTOMER PORTAL
Customers track their own bookings, on your website.
After someone books on your public booking website, they can create an account and see their requests, upcoming bookings and history without asking your staff for a status update.
WHAT THIS GETS YOU
Customers see requested, upcoming, active and past bookings
Open a booking to see dates, duration and status
Create an account on your public booking website
Request cancellation on vehicle bookings, where that is enabled
This is renter self-service, not the staff customer records
One account, every booking on that website.
After creating an account and verifying email, customers see their bookings in Requested, Active, Upcoming and Past. Dates, duration and status are visible without calling the desk.
- Customer account with email verification
- Requested, Active, Upcoming and Past
- Booking dates, duration and status at a glance
From the public website into a customer account.
Your public booking website is where the rental customer books or requests. The portal is the self-service that follows: sign in, see bookings, open details. It is not a separate app marketplace and not the operator Customers list your staff use.
- Create account and sign in on the public site
- Self-service after a request or booking is made
- Staff still manage customer records inside the workspace
Learn more: Public booking website · Customer records for staff · Booking management
Self-service where it exists today.
Vehicle customers can request a cancellation from the booking detail in their account. Accommodation booking changes still go through your staff. The portal does not take payments, send messages or verify identity.
- Vehicle booking cancellation requests
- Accommodation changes handled by your team for now
- Web portal on your public booking website
Learn more: How assets appear publicly · What Kasura does not do
WORKS FOR
Available on both vehicle and accommodation booking websites. Self-service cancellation requests are currently supported for vehicle bookings only.
Need the parent capability for publishing and managing that website? See Public Booking Website
Let customers check their own booking status.
Start free for 14 days. No card required.