Terms of Service

For the purposes of these Terms:

"Kasura" means Kasura LLC, a Wyoming limited liability company and the provider of the software Service.

"Operator" means the legal entity or sole proprietor identified as the business customer for a Kasura account and using the Service for business or professional purposes.

"User" means the Operator and any staff member, employee, contractor, or other person authorized to access the Operator's workspace.

A "Kasura account" is the Operator's contractual and billing account (called a tenant in the product infrastructure). A "Workspace" is an operational environment within that account. Bookings, assets and operational settings are organised by workspace; customer profiles are shared within the business account. Workspace permissions are not separate customer-data boundaries between independent legal entities.

"End Customer" means any renter, guest, customer, passenger, or other person who interacts with an Operator through Kasura-powered booking websites, customer portals, booking requests, reservations, or rental transactions.

"Customer" means the Operator as the business customer, not an End Customer. "Account" means the Kasura contractual and billing account. "Staff" means an individual employee, contractor or other authorised team member who is a User; a Staff role alone does not confer authority to bind the Customer. These definitions also apply in the incorporated documents.

Kasura business accounts and dashboard staff access are intended for persons aged 18 or older. Each person must affirmatively declare that they are at least 18 before the relevant access is activated. This is a self-declaration, not verification of age. Normal SaaS signup does not require a date of birth or identity-document copy for this purpose. Age alone does not establish the legal capacity required to enter the Agreement under applicable law.

The person accepting the Agreement for an Operator represents that they are authorised to bind that Operator. Authorised staff use the Service under the Operator's account; accepting a staff invitation does not create a separate business subscription or authorise that person to change the Operator's contract.

Acceptance also requires the legal capacity applicable to the person and transaction. Staff age confirmation and invitation acceptance do not themselves bind the Operator to a revised business contract. If Kasura learns that dashboard access is held by someone below 18, it will assess and restrict that prohibited access, contact the responsible account holder where appropriate and address related account data according to law and retention obligations; it will not automatically erase the Operator's rental records. Public renters, travellers and guest/customer records are separate: the Operator's applicable rental eligibility and contract terms govern, not this dashboard-age policy.

These Terms, the Payment Terms, Cancellation Policy and Acceptable Use Policy, together with the DPA for processing on the Operator's behalf, form the Agreement. The Privacy Notice and Cookie Policy are notices; acknowledging them is not consent to optional marketing or optional browser technologies.

Applicable mandatory transfer clauses prevail over conflicting provisions. The DPA prevails for processor obligations; Payment Terms prevail for payment and billing conflicts. An individually agreed written order may specify commercial scope but does not override mandatory data-protection or transfer requirements. Other matters are governed by these Terms.

Kasura is a software provider only. Kasura does not rent vehicles, does not provide accommodations, and does not own, operate, manage, sell, lease, or provide rental inventory.

The rental business operator is the contractual party with the end customer. Kasura is not a party to rental agreements, booking agreements, rental operations, or customer-facing operational transactions.

Kasura is also not a party to customer disputes, refunds, damage claims, insurance claims, or other claims arising between operators and their customers.

Public booking websites provided through Kasura are technical tools made available to rental operators for publishing and managing their own customer-facing booking presence.

Operators are responsible for all public site content and configuration, including listings, descriptions, photos, pricing, taxes, availability, rental rules, cancellation terms, customer communication, and reservation confirmations.

Kasura does not guarantee the accuracy, legality, availability, pricing correctness, or suitability of public site content published by operators.

Kasura may offer different subscription plans, add-ons, usage limits, feature limits, promotional pricing, founder pricing, and billing intervals.

Plan limits may include, but are not limited to, the number of assets, staff accounts, booking websites, enabled features, communication usage, payment integrations, storage usage, or other operational limits.

Add-ons may be offered separately from subscription plans. Availability, pricing, included limits, and feature access may change over time.

Paid plans include a monthly Kasura AI Token allowance. Yearly billing changes payment cadence only; it does not convert the monthly allowance into an annual token budget. The included allowance refreshes every month.

Kasura may offer optional Kasura AI Token packs as one-time purchases, separate from subscription add-ons. Purchased packs are valid for exactly 365 days from server-verified successful payment. Included monthly AI Tokens are consumed first. If multiple purchased packs remain, the tokens that expire soonest are used first. Buying packs does not change your plan, restart your subscription, or change your renewal date.

Purchased AI Token packs remain stored through cancellation, downgrade, pause, and plan changes until their original expiry. If AI access becomes unavailable because there is no eligible plan, the purchased balance remains stored and expiry continues to run. The remaining balance becomes usable again if AI access becomes eligible before that expiry.

Users are responsible for selecting a plan and add-ons suitable for their own business usage. If usage exceeds the limits of the active plan or add-ons, Kasura may restrict certain actions, require an upgrade, apply additional charges where applicable, or limit access to specific features.

Kasura may apply fair-use limitations to prevent excessive, abusive, fraudulent, infrastructure-heavy, or commercially unreasonable usage that materially exceeds the intended scope of a plan.

Kasura may offer limited early access, founder, beta, tester, or promotional pricing plans to selected users.

Founder and early access plans may include access to features, functionality, or platform areas that are still under active development, testing, improvement, or modification.

Users acknowledge that early access services may contain bugs, interruptions, inaccuracies, incomplete functionality, temporary instability, or evolving platform behavior.

Kasura does not guarantee uninterrupted availability, feature permanence, or error-free operation for early access or founder plans.

Founder pricing may remain active only while:

• the account remains active,
• payments remain current,
• platform policies are respected,
• and fair-use limitations are not exceeded.

Kasura reserves the right to review excessive, abusive, fraudulent, infrastructure-heavy, or commercially unreasonable usage that materially exceeds the intended scope of a founder or promotional plan.

If a founder, legacy, promotional, or early access plan is cancelled, downgraded, paused, transferred, or materially modified, the same pricing or conditions may not be available again.

Users are responsible for:

• Maintaining account security
• Protecting authentication credentials
• Providing accurate information
• Managing access within their workspace
• Activities performed through their account or organization

Users must be legally capable of entering binding agreements in their jurisdiction.

The Operator is responsible for the administration of their workspace and controls access granted to authorized Users.

The Operator is responsible for managing staff accounts, assigning permissions, removing access when appropriate, and ensuring that only authorized individuals have access to the workspace.

Unless otherwise agreed in writing, the Operator is considered the owner and administrator of the workspace and all associated subscription rights.

Kasura is not responsible for ownership disputes, internal business disputes, employment disputes, or access disputes between Users within the same workspace.

Rental operators are solely responsible for operating their business in compliance with applicable laws and requirements in their jurisdiction.

This includes responsibility for:

• Local laws, rental laws, and tourism rules
• Licenses, permits, and required business authorizations
• Insurance coverage and safety requirements
• Tax obligations and consumer protection compliance
• Customer agreements, disclosures, and operational procedures

Kasura may provide contract templates, rental agreement templates, pickup documents, return documents, booking summaries, signature flows, or related operational document features.

These documents are provided for convenience, operational organization, and workflow support only. They are not legal advice, do not replace advice from a qualified lawyer, attorney, notary, tax advisor, or other professional, and are not guaranteed to comply with the laws of any specific country, state, region, municipality, industry, or rental category.

Users are solely responsible for reviewing, editing, approving, and legally validating any contract, rental agreement, terms, waiver, policy, deposit clause, damage clause, insurance clause, cancellation clause, or customer-facing document before using it with their own customers.

Kasura does not guarantee that any template or generated document is legally valid, enforceable, complete, suitable for a specific business, suitable for a specific jurisdiction, or sufficient for any particular rental transaction.

Use of contract templates, generated documents, digital signatures, or related document features is at the user's own responsibility. Users remain responsible for their own legal compliance, customer disclosures, consumer protection obligations, insurance requirements, tax obligations, and rental business procedures.

To the maximum extent permitted by applicable law, Kasura shall not be liable for losses, disputes, claims, penalties, chargebacks, customer complaints, unenforceable agreements, missing clauses, incorrect clauses, translation issues, or business damages arising from the use, modification, non-use, or reliance on any contract template or generated rental document.

Detailed prohibited conduct is set out in our Acceptable Use Policy. The following is a non-exhaustive summary:

Users may not:

• Use the platform for illegal activity or fraud
• Use the platform in violation of sanctions, embargoes, or restricted-party rules
• Use the platform for restricted goods or restricted services
• Use the platform in violation of payment processor policies
• Attempt unauthorized access
• Upload malicious software or harmful content
• Interfere with platform stability or infrastructure
• Abuse, exploit, or reverse engineer services beyond permitted use

This includes compliance with rules and policies of Stripe when connected by the user.

Users are responsible for ensuring that their business activities are legally permitted in each jurisdiction where they operate, market, or serve customers.

Where reasonably necessary to protect users, the platform, payment ecosystems, or legal compliance obligations, Kasura may suspend accounts, restrict access, disable public booking websites, remove content, or terminate accounts.

Such actions may be taken for reasons including:

• Illegal activity, fraud, or abusive conduct
• Sanctions-related violations or restricted-party concerns
• Violations of Stripe requirements and related payment processor rules
• Security threats, malicious behavior, or platform integrity risks
• Violation of these Terms, published platform rules, or fair-use limits

Kasura may preserve relevant evidence and may cooperate, where legally appropriate, with payment providers, banks, competent authorities, or law enforcement.

Users may terminate their Kasura subscription in accordance with the Cancellation Policy.

Kasura may terminate access to the platform where continued access would materially violate these Terms, applicable law, payment provider requirements, or the Acceptable Use Policy.

Termination does not affect obligations that are intended to survive termination, including payment obligations, intellectual property provisions, limitation of liability, and dispute resolution provisions.

Entry Monthly costs USD 25 per month. Entry Annual costs USD 250 per year, paid for the annual period. USD 20.83 is only the rounded monthly comparison of the annual price, not a monthly charge or instalment option. Prices exclude applicable taxes where legally required. Any separately agreed plan or offer is identified at purchase.

The trial lasts 14 days. Trial access does not itself authorise a payment or require a payment card. Continued paid access requires the applicable checkout and payment authorisation; no automatic charge is inferred merely from starting a trial.

Available one-time AI Token packs are 10 million tokens for USD 10, 50 million for USD 45, 100 million for USD 80 and 500 million for USD 350, excluding applicable taxes. These are separate platform purchases, not subscription renewals.

Kasura may offer monthly subscription plans, yearly subscriptions, and free trial access. All prices exclude applicable taxes. Applicable taxes and transaction responsibilities are identified at checkout and in the Payment Terms. Applicable VAT, GST or sales tax will be added where required by law. Billing details, payment methods, taxes, and chargebacks for your Kasura subscription are described in our Payment Terms.

Unless cancelled before the next billing cycle, subscriptions may renew automatically according to the active billing period and billing configuration. See our Cancellation Policy for cancellation timing and access after cancellation.

After cancellation, access may remain available until the end of the already paid subscription period.

Pricing structures, feature availability, and plan limitations may change over time.

Plan Changes, Upgrades and Downgrades

Subscription plans, feature access, limits, add-ons, and billing structures may evolve over time.

When upgrading between subscription plans, Kasura may apply prorated billing adjustments, credits, immediate charges, deferred charges, or updated billing cycles depending on the active billing configuration and payment provider behavior.

Downgrades, cancellations, or feature removals may result in reduced platform access, disabled features, or applicable usage limitations after the current billing period ends.

Some add-ons, promotional plans, founder plans, or legacy pricing structures may not be available again after cancellation, downgrade, or modification.

Operators remain responsible for maintaining copies of their business records where required by applicable law.

Operators may use available export features and request a complete return of their workspace data and original files through authenticated support, including after subscription cancellation and before irreversible deletion. A limited CSV export is not a complete data return. Kasura will verify the requester's authority and protect the delivery; credentials, secrets and other customers' information are not included.

Following account termination or deletion, Kasura may permanently delete platform data in accordance with the Privacy Notice, Data Processing Addendum, applicable legal obligations, and internal retention schedules.

Kasura generally does not provide automatic partial refunds for unused subscription periods unless required by applicable law. Applicable taxes and transaction responsibilities are identified at checkout and in the Payment Terms. Refund treatment of tax follows Stripe and applicable law. See the Payment Terms and Cancellation Policy for refund and billing detail.

Refund decisions, where applicable, may depend on the specific situation, billing status, technical issues, legal obligations, or platform misuse considerations.

Kasura and its licensors retain all rights, title, and interest in the Kasura platform, software, technology, branding, documentation, designs, user interface, and all related intellectual property.

Except for the limited right to use the platform under these Terms, no ownership rights are transferred to Users.

Operators retain ownership of their own business data, uploaded content, customer information, documents, branding, images, and other materials they provide through the platform.

The Operator grants Kasura a non-exclusive licence to host, copy, display and transmit its content only as reasonably necessary to provide, secure and support the Service under the Agreement and documented instructions. This does not transfer ownership or permit unrelated use of personal data. During the applicable subscription or trial, the Operator and its authorised Users may access the Service within the purchased scope for their rental business.

Users may voluntarily provide suggestions, feature requests, comments, ideas, or other feedback regarding the platform.

Unless otherwise agreed in writing, Users grant Kasura a worldwide, non-exclusive, royalty-free right to use, modify, reproduce, and incorporate such feedback into the platform without compensation or attribution.

This section does not transfer ownership of the User's business data or other content uploaded to the platform.

Users may connect external services and providers, including payment systems, communication tools, hosting systems, analytics systems, email delivery systems, or other third-party platforms.

Kasura may provide technical integration features that allow rental businesses to connect their own Stripe account for end-customer payments.

Unless explicitly stated otherwise, Kasura does not act as the merchant of record for payments between rental businesses and their end customers. Rental businesses remain responsible for their own payment provider accounts, payouts, refunds, chargebacks, customer disputes, tax obligations, customer disclosures, and local payment compliance. See our Payment Terms.

Kasura is not responsible for outages, policy changes, pricing changes, account restrictions, payment holds, rejected payments, chargebacks, disputes, security incidents, compliance requirements, or operational behavior of third-party services connected by users.

Kasura aims to maintain stable and reliable platform access, but uninterrupted availability cannot be guaranteed.

Features, infrastructure, integrations, and platform behavior may change, evolve, or be discontinued over time.

Temporary downtime, maintenance periods, security actions, or infrastructure incidents may affect service availability.

To the maximum extent permitted by applicable law, Kasura is provided on an "as is" and "as available" basis without warranties of uninterrupted operation, guaranteed accuracy, guaranteed legal compliance, or guaranteed business outcomes.

Users remain responsible for independently verifying bookings, availability, pricing, customer information, operational decisions, contracts, payments, deposits, damage records, rental documents, and rental-related business activities.

The Operator is responsible for its own errors, unlawful instructions and configuration, and for independently selected third-party services. These responsibilities do not excuse Kasura's breach of its own obligations, including authorisation, security, processing instructions and the agreed Service scope. A provider outage does not itself establish breach or guarantee compensation; the cause, applicable obligations and law remain relevant.

Kasura is not responsible for accidents, injuries, property damage, vehicle damage, accommodation damage, lost property, theft, insurance claims, or disputes arising from rental operations conducted by operators.

This limitation also applies to contract templates, rental documents, generated agreements, signature workflows, and any user-modified legal or operational documents created through the platform.

To the maximum extent permitted by applicable law, Kasura shall not be liable for indirect, incidental, special, consequential, punitive, business interruption, loss of profit, loss of revenue, loss of data, loss of goodwill, or similar damages resulting from platform usage, outages, data loss, third-party integrations, generated documents, payment provider issues, or operational disruptions.

Where legally permitted, Kasura's maximum aggregate liability shall not exceed the Kasura-platform fees actually paid for the affected Operator account during the twelve (12) months preceding the event giving rise to the claim, including subscriptions, capacity and other add-ons, and separately purchased AI Token packs. Rental payments, deposits, taxes and third-party charges are not Kasura-platform fees. For an account used solely on a free or free-trial basis, the maximum aggregate liability is USD 100. This is a ceiling, not a minimum payout. There is no general USD 100 minimum for paying accounts.

The fee basis concerns the Operator's business account, not whether an individual staff member paid personally. Any applicable monetary limitation applies across these Terms and incorporated documents, including the DPA, only to the extent legally permitted. It does not relieve required performance of data-protection obligations, restrict affected individuals' statutory rights or regulatory powers, or limit rights and obligations under applicable mandatory transfer clauses, including their liability provisions.

No exclusion or cap applies to liability that cannot lawfully be excluded or limited, including fraud, intentional misconduct, or any applicable non-excludable liability for death or personal injury. Gross negligence and other mandatory protections remain subject to applicable law. Contract wording does not override those rules.

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Kasura platform shall be subject to the exclusive jurisdiction of the state or federal courts located in the State of Wyoming, unless applicable law requires otherwise.

Nothing in these Terms limits any mandatory legal rights that cannot be waived under applicable law.

Related documents: Privacy Notice, Payment Terms, Acceptable Use Policy, Data Processing Addendum, Cookie Policy.

AI-assisted features can interpret User requests, generate suggestions and prepare supported operational actions. Generated text and executed actions are different: a suggestion is not proof that a booking, customer or asset was changed. AI suggestions can be inaccurate or incomplete. Review relevant records and material values before relying on them.

Supported operational writes use a confirmation summary and a confirmation card. A casual conversational agreement is not execution. Permission checks and operational validation may reject a confirmed proposal. Users must supervise their use, provide lawful instructions, review confirmed actions and correct inaccurate business records. These responsibilities do not transfer all system-error liability to Users or exclude Kasura's obligations.

Requests may involve prompts, relevant operational context, outputs, supported images or PDFs, submitted audio for transcription, and proposed or confirmed tool records. Third-party model services process relevant inputs. OpenAI processes enabled AI requests as described in the Subprocessor List; the Service does not promise zero provider retention, universal regional processing or that every possible provider never uses data for training. Processor activities remain subject to the DPA and documented instructions.

Each party will protect non-public information disclosed under the Agreement that is marked confidential or should reasonably be understood as confidential. Use is limited to performing the Agreement or exercising rights under it. Disclosure is limited to persons with a relevant need to know subject to appropriate confidentiality duties, permitted service providers, or legally required disclosure. Where lawful, the receiving party will give notice of compulsory disclosure and reasonable assistance with protective measures.

This does not cover information demonstrably public without breach, lawfully known without restriction, independently developed, or lawfully received from another source. Retained information remains protected after termination. Personal data remains subject to the DPA and applicable law. Feedback rights do not authorise disclosure of confidential business data.

Material changes to the Agreement require prospective notice to the Operator's account contact at least thirty (30) days before the regular effective date, identifying the revised documents, effective date and required acceptance or available cancellation route. A website update alone does not retrospectively replace an earlier accepted agreement. Where fresh acceptance is required, the displayed package must match the recorded package. Accrued rights and earlier claims are not changed retroactively.

Subscription price changes apply to a subsequent renewal after at least thirty (30) days' regular advance notice, not retrospectively to the current paid period. Legally required or urgent security changes may need a shorter process, without removing mandatory rights. Operational notices may appear in the product; contractual notices use the account contact. Keep contact details current. Privacy-notice updates do not by themselves provide a new consent for optional processing.

If Kasura discontinues a prepaid affected Service before its paid period ends, or an unresolved reasonable subprocessor objection requires termination of the affected Service under the DPA, Kasura will refund the unused prepaid portion of that affected Service for the remaining period. This does not create a general prorated annual refund on ordinary Operator cancellation. Mandatory remedies and applicable merchant-of-record transaction rights remain unaffected.

The Agreement and any individually agreed written order govern the Service; an Operator's purchase-order boilerplate does not amend it without written agreement. Neither party may transfer the Agreement in a way that removes the other's accrued rights or mandatory protections; a permitted business successor must assume the applicable obligations. Failure to exercise a right is not a waiver. An unenforceable provision does not automatically invalidate the remainder, but mandatory law governs any modification or severance. Nothing here creates a partnership, agency or personal guarantee by Kasura's representative.

Any provisions that by their nature should survive termination of these Terms shall remain in effect after termination, including but not limited to provisions relating to payment obligations, intellectual property, confidentiality, limitation of liability, governing law, dispute resolution, and data protection.

Kasura LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States. Legal: legal@kasura.app. Privacy: privacy@kasura.app. Billing: billing@kasura.app. Support: support@kasura.app. Security: security@kasura.app. These contact channels do not provide a 24/7 service, guaranteed response time or service-level agreement.